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TERMS & CONDITIONS

Quote Terms

ESTIMATE TERMS & CONDITIONS
If your quote document is marked as "ESTIMATE", the price shown may vary, depending on final approved artwork. You will be notified if a change in design requirements will alter your price, outside of your initial estimate, i.e. additional coverage or complex installation.

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QUOTE TERMS & CONDITIONS​

Payment

By accepting your quote and or agreeing to proceed with you project, you are agreeing to the following terms:

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Design & Artwork

  • Payment to be made in full at the time of ordering.

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Vehicle Wrapping & Signwriting

  • Once a design has been approved, we will provide a detailed quote and request a deposit of 50%. If the customer is supplying their own design or this is a repeat project, we will request the 50% deposit when accepting the detailed quote and confirming your order.

  • Once your deposit is paid, media and substrates may be ordered or produced in preparation of your slot.

  • The remaining invoice balance is paid on collection of the vehicle, unless other terms have been agreed.

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Banners, Signage, Decals and Small Format Printing

  • Payment to be made in full at the time of ordering, unless otherwise agreed.

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Late Payment

  • Payment must be received in accordance to the above terms unless pre-arranged.

  • Invoices not settled within the given time may be charged at 12% P/A.  

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Cancellations & Refunds

  • Accepting the quote and paying the deposit is a binding contract between the customer and Goodwin Graphics.

  • If an order or installation slot is cancelled, the customer will be liable for any medias & substrates that have been produced, and/or ordered for the project that cannot be re-used.

  • If a vehicle graphic slot is cancelled with less than 48 hours notice or missed entirely, the customer may be liable for the full invoice cost, at Goodwin Graphics' discretion.​​

  • If an installation slot requires postponement, the vehicle must be re-booked for a slot within 30 days of the original installation slot, unless otherwise agreed. A postponement outside of this window may be deemed a cancellation.

 

Artwork Copyright

  • By accepting your quote, you agree that Goodwin Graphics reserve the rights of any undertaken design work, and that it can be used for our marketing purposes, on our social media or website, unless otherwise agreed.

  • Payment of design fees is payment for the labour of the design work, not ownership of the design itself.

  • In order to release design files, a further payment will be required.

Sales Order Terms

PAYMENT TERMS & CONDITIONS

​Upon receipt of this document, the following terms now apply:

 

Design & Artwork

  • Payment to be made in full at the time of ordering.

​

Vehicle Wrapping & Signwriting

  • Once a design has been approved, we will provide a detailed quote and request a deposit of 50%. If the customer is supplying their own design or this is a repeat project, we ask for the 50% deposit to be paid when accepting the detailed quote and confirming the order.

  • The remaining balance is paid on collection of the vehicle, unless other terms have been agreed.

 

Banners, Signage, Decals & Small Format Printing

  • Payment to be made in full at the time of ordering, unless otherwise agreed.

 

Late Payment

  • Payment must be received in accordance to the above terms, unless pre-arranged.

  • Invoices not settled within the given time may be charged at 12% P/A.

​

Cancellations & Refunds

  • Accepting the quote and paying the deposit is a binding contract between the customer and Goodwin Graphics.

  • If an order or installation slot is cancelled, the customer will be liable for any medias & substrates that have been produced, and/or ordered for the project that cannot be re-used.

  • If a vehicle graphic slot is cancelled with less than 48 hours notice or missed entirely, the customer may be liable for the full invoice cost, at Goodwin Graphics' discretion.​​

  • If an installation slot requires postponement, the vehicle must be re-booked for a slot within 30 days of the original installation slot, unless otherwise agreed. A postponement outside of this window may be deemed a cancellation.

Invoice Terms

LATE PAYMENT

  • If payment is not received we may exercise our statutory right to charge/claim interest (at 12% P/A) and compensation for debt recovery costs under the Late Payment legislation if we are not paid according to our agreed terms.

Warranty

At Goodwin Graphics, we offer bespoke vehicle wrapping services, primarily for business customers. Below are the full terms of our warranty cover, which is designed to help protect both parties in the event of a wrap failure.

 

The warranty covers the business listed on your invoice, and is not transferrable upon sale of a vehicle or business closure/dissolution. In the event of graphics or a wrap being fitted to a personal vehicle, the warranty covers that customer only. The warranty does not cover any subsequent owners of the vehicle.

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Your Warranty

 

​All vehicle wraps installed by Goodwin Graphics come with two standard warranties, which protect you, your vehicle, and your graphics. These warranties cover different issues that can arise when wrapping a vehicle, and together they work together to fully protect your investment.

Manufacturer’s Warranty

Each manufacturer has their own warranty, normally up to 5-7 years. It covers the vinyl against any shrinkage and discolouration, and in turn any cracks or failures. Whilst these problems are very uncommon, they can occur regardless of the vehicle's condition.

Manufacturers warranties are limited to vehicles aged 5 years or less, and have original paintwork that is in good condition.

If a repair to a wrap is required, the vehicle must be returned to Goodwin Graphics for remedial works, and must be booked in advance. If you notice that your wrap, signwriting or vehicle graphics are discolouring, cracking or failing, contact the Goodwin Graphics team immediately.

Goodwin Graphics’ Warranty

Working in tandem with manufacturer’s warranties, Goodwin Graphics offer a 1 year return-to-base warranty on all vinyl installations. This covers failures due to the installation process, misplaced graphical elements, and other issues that are deemed to be within our control, on all vehicles regardless of age. Goodwin Graphics reserve the right to refuse repair of a wrap or signwriting if we believe the damage is caused by the exclusions below.

Exclusions
 

For clarity, here is a non-exhaustive list of things that are NOT covered by either warranty:
 

  • Failures due to lack of proper maintenance.

  • Failures due to poor body/paintwork, including aftermarket parts.

  • Damaged caused by cleaning (i.e. pressure washing off vinyl)

  • Typos, or mistakes that were evident and not noticed by the customer in the approved design proof.

  • Failures due to physical damage, i.e. keying, scrapes and dents.

  • Missing or misfitting graphics due to vehicle size/configuration being different to the approved design proof.


Should failures, cracks, or discolouring occur and you are within the warranty period, please contact our team immediately.

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