TERMS & CONDITIONS

At Goodwin Graphics, we offer bespoke vehicle wrapping services, primarily for business customers. Below are the full terms of our warranty cover, which is designed to help protect both parties in the event of a wrap failure.

 

The warranty covers the business listed on your invoice, and is not transferrable upon sale of a vehicle or business closure/dissolution. In the event of graphics or a wrap being fitted to a personal vehicle, the warranty covers that customer only. The warranty does not cover any subsequent owners of the vehicle.

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Your Warranty

 

​All vehicle wraps installed by Goodwin Graphics come with two standard warranties, which protect you, your vehicle, and your graphics. These warranties cover different issues that can arise when wrapping a vehicle, and together they work together to fully protect your investment.

Manufacturer’s Warranty

Each manufacturer has their own warranty, normally up to 5-7 years. It covers the vinyl against any shrinkage and discolouration, and in turn any cracks or failures. Whilst these problems are very uncommon, they can occur regardless of the vehicle's condition.

Manufacturers warranties are limited to vehicles aged 5 years or less, and have original paintwork that is in good condition.

If a repair to a wrap is required, the vehicle must be returned to Goodwin Graphics for remedial works, and must be booked in advance. If you notice that your wrap, signwriting or vehicle graphics are discolouring, cracking or failing, contact the Goodwin Graphics team immediately.

Goodwin Graphics’ Warranty

Working in tandem with manufacturer’s warranties, Goodwin Graphics offer a 1 year return-to-base warranty on all vinyl installations. This covers failures due to the installation process, misplaced graphical elements, and other issues that are deemed to be within our control, on all vehicles regardless of age. Goodwin Graphics reserve the right to refuse repair of a wrap or signwriting if we believe the damage is caused by the exclusions below.

Exclusions
 

For clarity, here is a non-exhaustive list of things that are NOT covered by either warranty:
 

• Failures due to lack of proper maintenance.

• Failures due to poor body/paintwork, including aftermarket parts.

• Damaged caused by cleaning (i.e. pressure washing off vinyl)

• Typos, or mistakes that were evident and not noticed by the customer in the approved design proof.

• Failures due to physical damage, i.e. keying, scrapes and dents.

• Missing or misfitting graphics due to vehicle size/configuration being different to the approved design proof.

Should failures, cracks, or discolouring occur and you are within the warranty period, please contact our team immediately.