TERMS & CONDITIONS

Quote Terms

ESTIMATE TERMS & CONDITIONS
If your quote document is marked as "ESTIMATE", the price shown may vary, depending on final approved artwork. You will be notified if a change in design requirements will alter your price, outside of your initial estimate, i.e. additional coverage or complex installation.

QUOTE TERMS & CONDITIONS

Payment

By accepting your quote and or agreeing to proceed with you project, you are agreeing to the following terms:

Design & Artwork

Payment to be made in full at the time of ordering.

Vehicle Wrapping & Signwriting

Once a design has been approved, we will provide a detailed quote and request a deposit of 50%. If the customer is supplying their own design or this is a repeat project, we will request the 50% deposit when accepting the detailed quote and confirming your order.
Once your deposit is paid, media and substrates may be ordered or produced in preparation of your slot.
The remaining invoice balance is paid on collection of the vehicle, unless other terms have been agreed.

Banners, Signage, Decals and Small Format Printing

Payment to be made in full at the time of ordering, unless otherwise agreed.

Late Payment

Payment must be received in accordance to the above terms unless pre-arranged.
Invoices not settled within the given time may be charged at 12% P/A.

Cancellations & Refunds

Accepting the quote and paying the deposit is a binding contract between the customer and Goodwin Graphics.
If an order or installation slot is cancelled, the customer will be liable for any medias & substrates that have been produced, and/or ordered for the project that cannot be re-used.
If a vehicle graphic slot is cancelled with less than 48 hours notice or missed entirely, the customer may be liable for the full invoice cost, at Goodwin Graphics' discretion.
If an installation slot requires postponement, the vehicle must be re-booked for a slot within 30 days of the original installation slot, unless otherwise agreed. A postponement outside of this window may be deemed a cancellation.

Artwork Copyright

By accepting your quote, you agree that Goodwin Graphics reserve the rights of any undertaken design work, and that it can be used for our marketing purposes, on our social media or website, unless otherwise agreed.
Payment of design fees is payment for the labour of the design work, not ownership of the design itself.
In order to release design files, a further payment will be required.

Fleet Discount

To qualify for the 10% discount, a minimum order of two vehicles must be placed with settled deposits. This secures your booking and the discounted rate.
The remaining balance for each vehicle is due on collection.

Artwork Terms

ARTWORK APPROVAL

Approval of your artwork, via our online portal, email or verbal communication is deemed as approval of the artwork exactly as it appears in the latest design proof. Goodwin Graphics accept no liability for costs incurred by re-printing needed due to incorrect information, spelling errors, or image quality issues that arise after printing from an approved proof.

It is imperative that you check your artwork thoroughly to ensure that the vehicle shown in your proof matches your physical vehicle. That includes the quoted registration number, paint colour, wheelbase, roof height, bumpers, trims, aftermarket bodywork etc. Goodwin Graphics is not liable for costs resulting from uncorrected errors once the proof is approved. Any costs incurred will be added to your final invoice.

ARTWORK TERMS & CONDITIONS

By accepting your quote, you agree that Goodwin Graphics reserve the rights of any undertaken design work, and that it can be used for our marketing purposes, on our social media or website, unless otherwise agreed.
Payment of design fees is payment for the labour involved in the creation of your designs, not ownership of the design itself.
In order to release design files, a further payment will be required.
All design concepts generated for your project remain property of Goodwin Graphics, and we reserve the right to recycle rejected concepts for other customers, should it suit their needs.
It is the customer’s responsibility to thoroughly review all details of the provided visual proof for accuracy before proceeding. This includes a comprehensive check of all spelling, grammar, phone numbers, and web addresses, as well as vehicle specifications such as trim, size, and door or window configurations. Please also ensure the resolution and clarity of all provided images or logos meet your expectations. Goodwin Graphics is not liable for costs incurred, including reprints or removals, due to errors that were present on the approved proof.
All artwork, sketches, and digital proofs created by Goodwin Graphics remain our exclusive intellectual property. Purchase of a physical product, such as signs, wraps, or decals, does not transfer ownership of the digital design or copyright. Any unauthorised use of this artwork—including reproduction by a third party, social media distribution, or external manufacturing without written consent—is strictly prohibited and will result in a mandatory Artwork Release Fee being applied to your account.
Your proof serves as a visual guide and represents our interpretation of your written or verbal request. Adjustments can be made prior to manufacture; however, significant changes to the original style, colour, materials, or content may incur additional design fees. Any changes requested after approval or once production has commenced will be subject to additional material and labour costs.
Please note that this proof is a digital representation only. Due to variations in monitor calibrations and printing processes, final colours may vary from what is seen on screen. For projects where precise colour matching is critical, physical colour swatches are available upon request prior to production.

Sales Order Terms

PAYMENT TERMS & CONDITIONS

Upon receipt of this document, the following terms now apply:

Design & Artwork

Payment to be made in full at the time of ordering.

Vehicle Wrapping & Signwriting

Once a design has been approved, we will provide a detailed quote and request a deposit of 50%. If the customer is supplying their own design or this is a repeat project, we ask for the 50% deposit to be paid when accepting the detailed quote and confirming the order.
The remaining balance is paid on collection of the vehicle, unless other terms have been agreed.

Banners, Signage, Decals & Small Format Printing

Payment to be made in full at the time of ordering, unless otherwise agreed.

Late Payment

Payment must be received in accordance to the above terms, unless pre-arranged.
Invoices not settled within the given time may be charged at 12% P/A.

Cancellations & Refunds

Accepting the quote and paying the deposit is a binding contract between the customer and Goodwin Graphics.
If an order or installation slot is cancelled, the customer will be liable for any medias & substrates that have been produced, and/or ordered for the project that cannot be re-used.
If a vehicle graphic slot is cancelled with less than 48 hours notice or missed entirely, the customer may be liable for the full invoice cost, at Goodwin Graphics' discretion.
If an installation slot requires postponement, the vehicle must be re-booked for a slot within 30 days of the original installation slot, unless otherwise agreed. A postponement outside of this window may be deemed a cancellation.

Invoice Terms

LATE PAYMENT

If payment is not received we may exercise our statutory right to charge/claim interest (at 12% P/A) and compensation for debt recovery costs under the Late Payment legislation if we are not paid according to our agreed terms.

Warranty

At Goodwin Graphics, we offer bespoke vehicle wrapping services, primarily for business customers. Below are the full terms of our warranty cover, which is designed to help protect both parties in the event of a wrap failure.

The warranty covers the business listed on your invoice, and is not transferrable upon sale of a vehicle or business closure/dissolution. In the event of graphics or a wrap being fitted to a personal vehicle, the warranty covers the customer written on the invoice only. It does not cover any subsequent owners of the vehicle.

Your Warranty

All vehicle wraps installed by Goodwin Graphics come with two standard warranties, which protect you, your vehicle, and your graphics. These warranties cover different issues that can arise when wrapping a vehicle, and together they work together to fully protect your investment.

Manufacturer’s Warranty

Vinyl manufacturer's warranties are limited to vehicles aged 5 years or less, and have original paintwork that is in good condition. The warranty covers the vinyl against shrinkage and discolouration, and in turn any cracks or failures for the duration, which is normally in the range of 5-7 years. Whilst these problems are very uncommon, they can occur regardless of the vehicle's condition.

Your manufacturer's warranty length depends on a variety of factors, including but not limited to:

Manufacturer (i.e. Avery Dennison, 3M, Hexis)
Physical Location (i.e. UK coastal locations, city centres, countries with harsh weather conditions)
Panel Orientation (i.e. vertical or horizontal panels)
Vinyl Effect (i.e. gloss, matte, or metallic)
Upkeep & Maintenance

If you would like more information, including the official warranty documents for the vinyl(s) used on your vehicle, please request it from our team.

Regular, good maintenance of your vehicle's wrap is essential, and can even prolong it's lifespan further than the manufacturers expectations. Your wrap must be cleaned regularly using a pH-neutral car wash & wax, and treated as if you would your own skin. Neglected wraps will dry out, crack and discolour. Any wrap failures deemed to be due to a lack of proper maintenance are not covered by the vinyl manufacturer's warranty, and can void it entirely.

If a repair to a wrap is required, the vehicle must be booked in advance to return to Goodwin Graphics for remedial works. If you notice that your wrap, signwriting or vehicle graphics are discolouring, cracking or failing, contact the Goodwin Graphics team immediately.

Goodwin Graphics’ Warranty

Working in tandem with manufacturer’s warranties, Goodwin Graphics offer a 1 year return-to-base warranty on all vinyl installations. This covers failures due to the installation process, misplaced graphical elements, and other issues that are deemed to be within our control, on all vehicles regardless of age. Goodwin Graphics reserve the right to refuse repair of a wrap or signwriting if we believe the damage is caused by the exclusions below.

Exclusions

For clarity, here is a non-exhaustive list of things that are NOT covered by either warranty:

Failures due to lack of proper maintenance.
Failures due to poor body/paintwork*, including aftermarket parts.
Damage caused by cleaning (i.e. pressure washing off vinyl, use of harsh acidic/alkaline chemicals or automated car washes)
Typos, or mistakes that were evident and overlooked by the customer in the approved design proof.
Failures due to physical damage, i.e. keying, scrapes and dents.
Missing or misfitting graphics due to vehicle size/configuration being different to the approved design proof.

If failures, cracks, or discolouring occur and you are within the warranty period, please contact our team immediately. Do not allow the issue to deteriorate further.

* Vehicle wraps are designed to be installed on pristine paintwork. If your wrap is likely to fail due to issues with the paintwork, you will be contacted as soon as possible to inform you that your project won't be covered by the warranty. Documentation will be provided to outline the reasons for this, and you will be required to sign to acknowledge these, state that you understand the reasons why, and waive your right to a warranty.